Frequently Asked Questions
What are the construction methods for Douglas Nance furniture?
Douglas Nance teak furniture is built to be strong and long lasting. Mortise and tenon joint construction ensures that the furniture will be extremely sturdy and strong. The tenon is placed into the mortise, which is a cavity cut into one of the timbers, joining the two pieces of wood securely. Additionally, glues and screws are used to permanently secure parts during manufacturing.
Douglas Nance teak furniture is built to be strong and long lasting. Mortise and tenon joint construction ensures that the furniture will be extremely sturdy and strong. The tenon is placed into the mortise, which is a cavity cut into one of the timbers, joining the two pieces of wood securely. Additionally, glues and screws are used to permanently secure parts during manufacturing.
Does the wood need to be finished?
Douglas Nance teak furniture is truly maintenance free. Teak will age naturally to a classic silver patina and the oils deep in the wood will protect it from the elements. If you care to preserve the color though, we suggest an annual application of Teak Protector.
Douglas Nance teak furniture is truly maintenance free. Teak will age naturally to a classic silver patina and the oils deep in the wood will protect it from the elements. If you care to preserve the color though, we suggest an annual application of Teak Protector.
When does the furniture ship?
All in-stock products usually ship within 72 hours upon receiving the order. This time may change during peak season.
All in-stock products usually ship within 72 hours upon receiving the order. This time may change during peak season.
How does the furniture ship?
Most Douglas Nance products can be shipped via UPS or Fed Ex Ground. Larger items will be shipped LTL. We will ship on our accounts unless you request us to ship on your accounts.
Most Douglas Nance products can be shipped via UPS or Fed Ex Ground. Larger items will be shipped LTL. We will ship on our accounts unless you request us to ship on your accounts.
What happens to damaged shipments?
PRODUCTS SHIPPED TO WHOLESALER: It is the wholesale customer's responsibility to inspect all items upon receipt to your warehouse. Note any damage or shortage on the bill of lading and deal directly with the carrier for all claims.
PRODUCTS DROP-SHIPPED TO END USER: Douglas Nance will always assist the end user customer with product damage.
PRODUCTS SHIPPED TO WHOLESALER: It is the wholesale customer's responsibility to inspect all items upon receipt to your warehouse. Note any damage or shortage on the bill of lading and deal directly with the carrier for all claims.
PRODUCTS DROP-SHIPPED TO END USER: Douglas Nance will always assist the end user customer with product damage.
How are returns handled?
Please contact us prior to shipping a return. We will send an authorization email stating the address and shipping manner in which the return should be handled.
Please contact us prior to shipping a return. We will send an authorization email stating the address and shipping manner in which the return should be handled.
What is the manufacturer's warranty?
Douglas Nance warrants to the original, residential use owner, all products to be free from manufacturing defects in materials and workmanship for five (5) years (two (2) years for commercial use). Provided the furniture is assembled correctly and is subjected to normal use, Douglas Nance will repair or replace, at its option, the product part that is in question free of charge (material only, labor not included). See a full description of our warranty for more information.
Douglas Nance warrants to the original, residential use owner, all products to be free from manufacturing defects in materials and workmanship for five (5) years (two (2) years for commercial use). Provided the furniture is assembled correctly and is subjected to normal use, Douglas Nance will repair or replace, at its option, the product part that is in question free of charge (material only, labor not included). See a full description of our warranty for more information.
What happens when I request a quote?
Once a quote request is submitted, a Douglas Nance Representative will create quote and send you an official Douglas Nance Estimate via email. Once approved, a sales order will be created and product will be shipped upon payment. If you have any further questions or need assistance with this process, please call 561-308-0466.
Once a quote request is submitted, a Douglas Nance Representative will create quote and send you an official Douglas Nance Estimate via email. Once approved, a sales order will be created and product will be shipped upon payment. If you have any further questions or need assistance with this process, please call 561-308-0466.
